Privacy Policy

When you contact us by WhatsApp, phone or email, we typically collect your name, contact details, intended travel month, number of guests and trip preferences, such as the hotel category and destinations you want to cover. We collect this directly from you. We do not ask for payment details to give you a quote, and we never ask for sensitive information we do not need.

When you submit the enquiry form, your name, phone number, optional travel details, selected package and stay tier, and the page you enquired from are sent to our website. Accepted enquiries are stored privately on our Hostinger hosting account, delivered to our business email and copied to a private Google Sheet our team works from, so we can reply and follow up. WhatsApp is an optional way to continue the conversation; it is not required to complete a form enquiry.

We use your information to understand what you want, prepare a quote, answer your questions, make bookings with hotels and transport suppliers on your behalf, and stay in touch about your enquiry and trip. We may send you trip-related messages such as your quote, itinerary, booking confirmations and reminders. We do not use your details for unrelated marketing without your consent.

We share only what is necessary, and only with the suppliers who deliver your trip — for example, hotels and houseboats to confirm your rooms, and transport and activity providers to arrange your cab, driver, gondola or shikara booking. We share the minimum needed, such as guest names and travel dates.

Hostinger processes website enquiries and business email on our behalf, and Google stores the private Google Sheet in which our team follows up enquiries. When you contact us using WhatsApp, email or a telephone service, those service providers process your communication under their own privacy terms. We may disclose information if required by law, by a valid legal request, or to protect our rights or the safety of travellers. We do not sell your personal data.

If you clicked a Google ad to visit our website in the 90 days before your enquiry (by form, or by WhatsApp from our website) while advertising measurement was on, we later tell Google Ads whether that enquiry became a qualified lead or a confirmed booking, with the booking amount. For this we send only the click identifier Google created for that ad click (it contains no name or contact details), our enquiry reference, the date and time, and the amount; never your name, phone number, email or messages. To stop this for an enquiry you have already sent, email info@vascotravels.com with its reference or your phone number.

We accept advance and balance payments via UPI and bank transfer. We do not store your card or banking credentials on our website. Payments move through your own UPI app or your bank, and we only retain a record of the transaction, such as a UPI reference number, for accounting and booking confirmation. This website does not take payments.

We use Google Analytics to measure pages, package interest and enquiry steps, and Google Ads measurement to retain ad click identifiers and measure accepted enquiries, taps on our WhatsApp and call buttons and, later, whether an enquiry became a qualified lead or a booking (see Section 3). Both are on by default so we can tell which advertising actually helps travellers find us. For visitors in the European Economic Area, the UK and Switzerland, Google’s analytics and advertising cookies stay off. Google may still receive cookieless signals, such as a page view or an enquiry, including the ad click identifier in the page address if they arrived from a Google ad, and our website still remembers that ad click (Section 3 applies). We keep names, phone numbers and trip messages out of ordinary Analytics events. We do not enable personalized advertising or remarketing.

Our website has no setting to turn this measurement off. To limit it on your device, you can block or delete cookies and site data for our website in your browser settings, or use Google’s Analytics opt-out browser add-on, which stops Google Analytics on every website. A choice to turn measurement off that was saved on this browser through our earlier Privacy choices setting is still respected until this site’s stored data is cleared. While Google’s cookies are off, because of your region or that earlier choice, the Google tag may still send basic signals without cookies, such as a page view or a note that an enquiry, WhatsApp tap or call tap happened; while advertising measurement is off, we set the tag to strip ad click identifiers from them, and we do not count them as Google Ads conversions. Campaign attribution, including your last ad click, is kept on this browser for up to 90 days, or until this site’s stored data is cleared. An enquiry reference prevents duplicate conversion reporting. To withdraw permission attached to an enquiry already received, email info@vascotravels.com with its reference so we can stop future outcome sharing too.

While advertising measurement is on, a direct WhatsApp link can include an anonymous reference. We privately associate that reference with permitted campaign information; clicking the link does not tell us whether you actually sent a message. Google processes permitted measurement under its own terms. See how Google uses information from sites that use its services.

We use three anonymous settings during your browser session: one to stop enquiry invitations after an accepted enquiry, one to show the timed enquiry invitation only once per visit, and one to remember dismissal of the WhatsApp help prompt. None of them contains a name, contact number or trip details. Details typed into the enquiry form remain in the page while it is open; they are not saved in browser storage. After submission, accepted enquiries are stored privately on our server. We temporarily use a hashed network address to limit repeated submissions and protect the form from abuse.

When you open an external service such as WhatsApp, Google Maps or a review profile, that service’s own privacy and cookie terms apply. The map on some of our pages is embedded from Google Maps: it loads from Google when it comes into view and receives only our domain name as the referring page. You can control cookies and browser storage through your browser settings.

We keep website enquiries, and the anonymous references created when you open WhatsApp from our website, for five years from the date we receive them; our website’s server then deletes them automatically. Copies in our business email and in our team’s Google Sheet are kept only as long as we need them to follow up and keep our records. Booking, invoice and payment records are kept for as long as Indian tax and accounting law requires. You can ask us to delete your enquiry sooner (see Section 7).

You can contact us to:

• request a summary of the personal data we hold about you and how we are processing it;
• request the identities of the suppliers or partners with whom we have shared your data;
• request correction, completion or updating of inaccurate or incomplete data;
• request erasure of your personal data, where we are not required to keep it for a legal or genuine business purpose;
• raise a grievance about how we handle your data; and
• nominate another individual to exercise your rights in the event of your death or incapacity, as applicable under law.

To make a request, write to us using the contact details in Section 11. We will respond within the timelines required under applicable law. You may withdraw any consent you have given at any time, as easily as you gave it.

Our services are intended for adults booking travel. Where a trip includes children under 18, we process their details, such as names and ages for bookings, only with the consent of the parent or guardian making the booking. We do not knowingly collect data directly from children, and we do not do behavioural tracking or targeted advertising directed at children.

We take reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we treat your details with care and limit access to them within our team.

Our website and messages may link to other websites. We are not responsible for the privacy practices or content of those sites.

For any questions, requests or grievances about your data, contact:

We may update this policy from time to time. The latest version will always be on this page with a revised “Last updated” date.